Privacy Policy

This Privacy Policy explains how EnglishSmart collects, uses, stores, and protects personal data when you visit
www.englishsmart.org, contact us, create an account, purchase a subscription, subscribe to emails,
or otherwise interact with our Website.

1. Who is responsible for your data

The controller responsible for your personal data is:

EnglishSmart
Address: www.englishsmart.org
Email: support@englishsmart.org

If you have questions or wish to exercise your rights, contact us using the details above.

2. What data may we collect

Name
Email address
Billing details
Account/login information
Subscription or order details
Messages sent via forms or email
Technical data (IP, browser, device, logs)
Cookie and consent preferences
Usage data
Any other data you voluntarily provide

We do not request more data than necessary.

3. How we collect data

Directly from you (forms, accounts, purchases)
Automatically via cookies (where allowed)
From payment processors or service providers
From support or email interactions

4. Purposes of processing

Operate and maintain the Website
Manage accounts
Provide educational content
Process orders and subscriptions
Communicate with users
Respond to enquiries
Improve functionality and security
Maintain legal/financial records
Send marketing (where permitted)
Prevent fraud and misuse
Comply with legal obligations

5. Legal bases for processing

Contract performance
Legal obligation
Consent
Legitimate interests

You may withdraw consent at any time.

6. Marketing communications

You can unsubscribe anytime via email link or by contacting us.

7. Cookies and analytics

Essential functionality
Preferences
Analytics
Security
Embedded content
Marketing (if applicable)

Non-essential cookies require consent.

8. Recipients of personal data

Hosting providers
Website platforms
Payment processors
Email services
Analytics providers
Technical support
Legal/accounting advisers

We do not sell personal data.

9. International transfers

Where data is transferred internationally, appropriate safeguards are applied.

10. Data retention

Data is kept only as long as necessary for legal, contractual, or business purposes.

11. Data security

We implement reasonable security measures, but no system is 100% secure.

12. Children’s data

Data involving children should be handled by a parent or authorised adult.
We do not knowingly collect data in breach of the law.

13. Your rights

Access your data
Correct data
Request deletion
Restrict processing
Object to processing
Withdraw consent
Data portability
File complaints

14. Exercising your rights

Email: support@englishsmart.org

15. Complaints

National Supervisory Authority for Personal Data Processing (ANSPDCP)
Address: 28-30 G-ral Gheorghe Magheru Blvd., District 1, Bucharest, Romania
Email: anspdcp@dataprotection.ro

16. Changes to this Privacy Policy

We may update this policy. The latest version applies.

17. Contact

EnglishSmart
Website: www.englishsmart.org
Email: support@englishsmart.org